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Canceling Your Subscription

How to cancel, what happens to your access, and what to do first

Applies to: Workforce · Premium · LawBillity

An admin can cancel your Time Tracker subscription from the subscription page. Before you do, download a copy of your data.

Before You Cancel

  • Export your data. See Exporting All of Your Firm's Data.
  • Run any final reports you need, such as payroll or billing reports.
  • If cost is the reason, you may be able to lower it instead: switch to annual billing, remove add-ons you don't use, or remove empty seats. See Managing Your Subscription.

Canceling

  1. Go to Admin > Settings > Firm Information > Manage Subscription.
  2. At the bottom of the Plan tab, click Cancel Subscription.
  3. Tell us why you're canceling. Some reasons ask for a few more details, such as the product you're moving to or the integration you're having trouble with.
  4. Click I still want to cancel.
  5. Confirm by clicking Cancel My Subscription.

You'll see a message with the date your access ends.

Note: At some times of day, clicking Cancel Subscription shows a message asking you to call 1-800-851-0992 to cancel. A support specialist will take care of it for you.

What Happens Next

  • Your team can keep using Time Tracker until the end of the period you've already paid for.
  • After that date, your users lose access to Time Tracker.