Contacting eBillity Support
Reach our support team by email, phone, or live chat, and get your problem solved faster
Applies to: Workforce · Premium · LawBillity
If the help center doesn't answer your question, or you need someone to look at your account, our support team can help. Here's how to reach us, and what to send so we can fix it on the first reply.
How to Reach Us
Click the ? icon at the top right of Time Tracker to open the support panel, or go to ebillity.com/contact-us for phone, chat, and email in one place.
Channel
How
When (US Eastern time)
Live chat
Chat with a specialist from the support panel or the contact page.
Monday to Friday, 24 hours a day
Email
support@ebillity.com. We personally respond to every email. Include screenshots if you can.
Monday to Thursday 9:00 am to 6:00 pm, Friday 9:00 am to 4:30 pm
Phone
1-800-851-0992 or 1-732-253-4200
Same hours as email
Free Concierge
Book a free private training session from the support panel.
By appointment
What to Include
- The email address you sign in with.
- What you expected to happen, and what happened instead.
- What you were doing when it happened, step by step.
- Screenshots or a screen recording, especially of any error message.
- Your browser and device, such as Chrome on Windows or Safari on a Mac.
For a sync problem, also send the integration name, the date of the sync, and the error text from the Sync Log. See My Integration Isn't Syncing: Finding and Fixing a Failed Sync.
Quick Things to Try First
- Reload the page, or clear your browser's cache and try again.
- Try a different browser. If it happens in Chrome, try Edge or Firefox.
- Check your internet connection.
- Search this help center for the feature name or the error message.
- If you can't sign in, see I Can’t Log In: What Should I Do?.