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How to Reset Your Password

Get a reset link by email and choose a new password

Applies to: Workforce · Premium · LawBillity

Forgot your password, or want to change it? You can reset it yourself from the sign-in page in a couple of minutes.

Resetting Your Password

  1. Go to the sign-in page at secure.ebillity.com/web/session/new.
  2. Click Forgot your password? under the password field.
  3. Enter the email address you use for Time Tracker and click Submit.
  4. Open the reset email from eBillity. It usually arrives within 1-2 minutes.
  5. Click the reset link, enter your new password twice, and click Save.
  6. Go back to the sign-in page and sign in with your new password.

If You Sign In with Google or Microsoft

If you sign in with Google, Microsoft, Intuit, ADP, or Xero, you don't have a Time Tracker password. Reset your password with that service instead. Not sure which one you use? Try the buttons on the sign-in page and see which one gets you in.

Common Problems

  • The reset email never arrived. Check your Spam or Junk folder. Company email systems often filter these. Then make sure you entered the email that's on your Time Tracker account, which may be your work address rather than your personal one. Your admin can tell you which email is on your account.
  • The reset link shows an error. Reset links expire after a while, and requesting a new one cancels the old one. Request a new link and use the newest email.
  • You still can’t get in. Ask your Time Tracker admin for help, or see I Can't Log In. Contact eBillity support by phone at 1-800-851-0992 or 1-732-253-4200, or by email, Monday to Thursday 9:00 am to 6:00 pm ET and Friday 9:00 am to 4:30 pm ET. Live chat is open 24 hours a day, Monday to Friday. See Contacting eBillity Support or ebillity.com/contact-us.