Skip to content
  • There are no suggestions because the search field is empty.

Managing Your Subscription

See your plan, switch between monthly and annual billing, change seats and add-ons, and view your eBillity invoices

Applies to: Workforce · Premium · LawBillity

Admins can see and change your firm's Time Tracker subscription from inside the app: your plan and add-ons, how many user seats you pay for, how often you're billed, and your past invoices from eBillity.

Getting There

  1. In the left menu, click Admin > Settings, then click Firm Information.
  2. Next to Time Tracker Plan, click Manage Subscription.

Firm Information Plan and Export

Your plan name and the Manage Subscription link on the Firm Information page.

The subscription page has two tabs: Plan and Billing.

The Plan Tab

Subscription Plan Tab

The Plan tab: your current subscription, billing frequency, base plan, add-ons, and user seats.

  • Current Subscription lists what you pay for now: the base fee for Time Tracker, any add-ons, and your user seats, with the total.
  • Pricing switches between Monthly billing and Annual billing. Annual billing is discounted, and the page shows the current saving.
  • Add ons lists extras such as Premium. Click the arrow next to an add-on's name to see what it includes. Tick it to add it, or untick it to remove it.
  • User Seats shows how many seats your plan allows and how many people are active or invited, then lists each seat and who is in it. See Adding More Users: User Seats.
  • Total shows the new total for any changes you make, with a box for a promo code.

Making a Change

  1. Make your changes on the Plan tab: billing frequency, add-ons, or seats.
  2. Check the new total at the bottom of the page.
  3. Click Update Subscription.

Subscription User Seats and Update Subscription

Empty seats show as [Unassigned]. Add User Seat, the totals, and Update Subscription are at the bottom.

Good to know: On an annual plan, users and add-ons you add are charged for the rest of your term (the price is prorated). No credit is given for removing them before the term ends.

The Billing Tab

Subscription Billing Tab

The Billing tab: your plan summary, the card on file, and your eBillity invoices.

  • eBillity Plan summarizes your current plan and what you pay.
  • Payment Information shows the credit card on file. If there's no card yet, click Activate account to add one. See Activating Your Subscription After a Free Trial.
  • eBillity Invoices lists the invoices eBillity has sent you, with the date, invoice number, card, status, and amount.

If you need to change the card on file and don't see a way to do it, contact eBillity Support at support@ebillity.com or 1-800-851-0992.

Related