Mobile: How Syncing Works
Make sure what's on your phone matches the web, and refresh when it doesn't
Applies to: Workforce · Premium · LawBillity · Billing (mobile app)
The app and the web app share the same data. Whenever you're online, the app syncs on its own, so time you log on your phone shows up on the web and changes made on the web show up on your phone.
When the App Syncs
- On its own: when you save an entry, open the app, or move between screens.
- When you ask: tap the refresh icon (circular arrow) in the sync bar at the bottom of any screen.
- Both ways: changes made on the web, by you or your admin, come down to your phone.
The sync bar shows when the app last synced, for example "Last sync: 05/11/2026@12:49 PM MST".
Common Problems
- Your data looks out of date. Tap the refresh icon. If that doesn't help, close the app completely and open it again.
- Something you entered on your phone isn’t on the web. Check your internet connection, then tap refresh. See Mobile: Common Issues and Fixes.
- Something your admin changed isn’t showing. Tap refresh, since the app picks up web changes when it syncs.