Mobile: Common Issues and Fixes
Fix the problems people run into most with the mobile app
Applies to: Workforce · Premium · LawBillity · Billing (mobile app)
Most app problems have a quick fix. Find yours below.
Signing In
- You can’t log in. Check your email and password. If you've forgotten your password, reset it from the web at secure.ebillity.com. If it still fails, ask your admin to check that your account is active and that Mobile App Login is allowed for you. See Mobile: Logging In.
Timers and Syncing
- Your timer stops on its own. Your phone is closing the app in the background. Turn on Background App Refresh for Time Tracker (iPhone), or turn off battery optimization for it (Android). Battery saver modes can also stop it. See Time Tracker for Android.
- Entries aren’t syncing. Check your internet connection, then tap the refresh icon in the sync bar. If entries are still stuck, close and reopen the app. See Mobile: How Syncing Works.
Location and Receipts
- Your GPS location is wrong. Step outside and wait for a GPS fix. Buildings, tunnels, and indoor spots make it less accurate. See Mobile: GPS Tracking.
- A receipt photo won’t attach. Allow camera access for the app in your phone's settings, and make sure you have free storage space. See Mobile: App Permissions.
Missing Things
- You can’t see certain clients or projects. Your admin may have limited your access. Ask them to check. See Why Can't I See Certain Clients, Projects, or Activities?.
- You can’t see expenses or invoices. The Workforce plan doesn't include expenses or invoicing, and your role may not include them either. Check with your admin.
- Still stuck? See Mobile: Getting Help.