Mobile: Getting Help

Applies to: Workforce · Premium · LawBillity · Billing (mobile app)

Stuck on something? Open the menu and tap Help to reach eBillity support or book free training.

Option

Details

Email us for support

eBillity personally answers every email. Monday to Thursday 9:00 AM to 6:00 PM ET, Friday 9:00 AM to 4:30 PM ET.

Call a support specialist

1-800-851-0992 or 1-732-253-4200, same hours as email.

Attend a live training webinar

Free live webinars. Tap to see the schedule.

Book free concierge

A free private training session with an eBillity specialist.

The Help screen, with each way to reach eBillity.

Tell support you're using the mobile app, and include your app version (it's at the bottom of Mobile: App Settings).
Send a screenshot of the problem if you can.
Many fixes are quick. Check Mobile: Common Issues and Fixes first.

You can also chat live with a specialist Monday to Friday, 24 hours a day. Phone, chat, and email are all on the eBillity contact page. See also Contacting eBillity Support.

Contact eBillity support by email or phone, or book free training, from the app