Skip to content
  • There are no suggestions because the search field is empty.

My Invoice Shows $0.00: How Do I Fix It?

Find the missing rate or entries behind a $0.00 invoice and fix it

Applies to: Premium · LawBillity

A $0.00 invoice almost always means no billing rate was set for the time on it, so hours were multiplied by $0. Less often, the entries you expected aren't on the invoice at all. Work out which one you have, fix it, then recreate the invoice.

Step 1: Look at the Invoice Lines

  • Lines are there but show $0.00: a rate is missing. Go to Step 2.
  • There are no lines: the entries weren't picked up. Go to Step 3.

The Rate column in the invoice's entry list shows the rate Time Tracker actually used for each line. See Selecting Entries for an Invoice.

Step 2: Set a Rate

Time Tracker uses the most specific rate it can find. Set at least one of these:

Rate
Where to set it
Project rate
On the project. Used first.
Client rate
The client's Other Details tab: Override user rates and set a specific rate for this customer. See Setting Client Billing Rates and Overrides.
Activity rate
Admin > Settings > Customize > Custom Lists > Activity: the Rate and OT Rate columns. See Managing Custom Lists.
User’s standard billing rate
Standard Billing Rate on the user's Overview tab in Admin > Manage Users. Used last. See Setting User Billing Rates.

Step 3: Check the Entries

  • Billable: non-billable entries aren't invoiced. Check the entries are billable (Include in Invoice ticked). If your firm's default is Non-Billable, new entries start unticked.
  • Approved: if your firm requires approvals, time has to be approved before it can go on a finalized invoice. See Approving and Rejecting Time Entries.
  • Client and project: entries logged to the wrong client or project won't appear on this client's invoice.
  • Dates: the invoice's date range has to include the dates of the work.
  • Already billed: entries already on another invoice show as Billed and won't appear again. See Understanding Billing Statuses: UnBilled, Pre-Billed, and Billed.

Step 4: Recreate the Invoice

Rates are applied when an invoice is created, so a fixed rate doesn't update an invoice you already made. Delete the $0.00 invoice and create it again.

Note: Changing a rate doesn't reprice entries already on a finalized invoice.

For more detail, see Why Does My Invoice Show $0.00?.